jievo Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

1. Introduction

jievo ("jievo", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our online casino and sports betting platform at jievo.net (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information, as well as the rights available to you under applicable Philippine data privacy law.

This Policy applies to all users of the jievo Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact jievo's customer support team. It covers personal data collected through the Platform, through our customer communications channels, and through any related jievo services.

This Policy should be read together with jievo's Terms & Conditions, which govern the overall legal relationship between you and jievo. Where this Policy uses terms defined in the Terms & Conditions, those definitions apply here as well.

2. Who We Are

jievo operates as an online casino and sports betting platform focused on the Philippine market. jievo is committed to conducting its operations in alignment with PAGCOR regulatory standards for online gaming in the Philippines and in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and its implementing rules and regulations as administered by the National Privacy Commission of the Philippines.

For any matters related to your personal data and privacy rights, jievo can be contacted at [email protected]. Our Filipino-speaking data support team is available 24/7 through the live chat function on your account dashboard.

3. Personal Data We Collect

jievo collects personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we may collect include the following:

3.1 Account Registration Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Residential address (including city, province, and ZIP code)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, Voter's ID, PRC ID)
• Proof of address documents (e.g., utility bill, bank statement, barangay certification)
• Selfie or liveness check images for biometric identity matching
• Source of funds declarations where required by regulatory guidelines

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method details
• GCash, Maya, Coins.ph account references (tokenised identifiers — not full credentials)
• Bank account details for BPI, BDO, and Metrobank transfers (account name and number only)
• USDT wallet addresses for cryptocurrency transactions
• Historical wagering records, game activity, and account balance history

3.4 Device and Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and duration
• Referring website or source (where applicable)
• Cookie identifiers and similar tracking data (see Section 8)

3.5 Communications Data

• Records of customer support interactions via live chat and email
• Feedback, complaints, and dispute correspondence
• Responses to surveys or promotional communications where you have opted in

4. How We Collect Your Data

jievo collects your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotional survey.
• Automatically — when you access or use the Platform, through server logs, cookies, and analytics tools that record technical and behavioural data about your session.
• From third-party service providers — including identity verification platforms, payment processors, fraud detection services, and marketing attribution partners, where such providers supply information to jievo as part of delivering their contracted services.
• From public sources — where jievo is required to conduct due diligence checks, we may cross-reference information against publicly available government databases or watchlists in compliance with anti-money laundering regulations.

5. Why We Use Your Personal Data

jievo processes your personal data for the following purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

6. Legal Basis for Processing

jievo processes your personal data on one or more of the following legal bases as recognised under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity — processing is required to perform the contract between you and jievo (i.e., providing the gaming platform service as set out in the Terms & Conditions).
• Legal obligation — processing is required to comply with jievo's obligations under Philippine anti-money laundering law, PAGCOR-aligned regulatory requirements, and tax and record-keeping obligations.
• Legitimate interests — processing is necessary for jievo's legitimate business interests, including fraud prevention, platform security, and improving the player experience, provided those interests are not overridden by your rights and freedoms.
• Consent — for processing that is not covered by the above bases, such as sending optional marketing communications, jievo will obtain your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Sharing Your Personal Data

jievo does not sell your personal data. We may share your personal data with the following categories of third parties, strictly to the extent necessary to deliver our services and meet our legal obligations:

• Payment processors — GCash, Maya, Coins.ph, BPI, BDO, Metrobank, 7-Eleven payment partners, and USDT network providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers — third-party KYC and biometric verification platforms engaged by jievo to confirm your identity and age in compliance with regulatory requirements.
• Fraud detection and AML services — providers of anti-fraud and anti-money laundering screening tools that help jievo maintain a safe and compliant platform.
• Cloud infrastructure providers — data hosting and storage service providers whose servers process and store jievo platform data. All such providers are contractually bound to maintain appropriate security standards.
• Regulatory and law enforcement authorities — Philippine government agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent authorities where jievo is legally required or permitted to disclose data.
• Professional advisers — lawyers, auditors, and accountants engaged by jievo on a confidential basis where required to operate the business.

8. Cookies and Tracking Technologies

jievo uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the jievo website. We use the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function. These enable you to log in, navigate between pages, and use core features. They cannot be disabled.
• Functional cookies — remember your preferences such as language settings and session duration to improve your experience.
• Analytics cookies — collect anonymised data about how players use the Platform, which pages are visited most, and where errors occur. This helps jievo improve platform performance.
• Security cookies — used to detect and prevent fraudulent activity, identify suspicious login patterns, and protect your account.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to use the core jievo platform, but may impact certain personalisation features. jievo does not use third-party behavioural advertising cookies.

9. Data Retention

jievo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data — retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements under the AMLA of the Philippines.
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Customer support correspondence — retained for three (3) years from the date of the last interaction.
• Marketing consent records — retained for as long as you remain opted in, plus a reasonable period following opt-out to evidence the consent history.
• Technical and session data — typically retained for up to twelve (12) months, unless retained for a longer period for security or fraud investigation purposes.

When personal data is no longer required, jievo will securely delete or anonymise it in accordance with industry-standard data disposal practices. Anonymised data that can no longer be attributed to any individual may be retained indefinitely for analytical purposes.

10. Data Security

jievo implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jievo Platform.
• AES-256 encryption for personal data stored in jievo's databases.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Multi-factor authentication requirements for all jievo staff accessing production data systems.
• Regular independent security assessments and penetration testing of the Platform.
• 24/7 security monitoring and intrusion detection systems.
• Formal data breach response procedures in accordance with NPC notification requirements.

While jievo takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your jievo account and to enable any available two-factor authentication features.

11. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jievo:

• Right to be informed — you have the right to know what personal data jievo collects about you and how it is used.
• Right of access — you have the right to request a copy of the personal data jievo holds about you.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data jievo holds about you.
• Right to erasure or blocking — you have the right to request deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to jievo's legal retention obligations.
• Right to object — you have the right to object to processing of your personal data where that processing is based on jievo's legitimate interests, or where it is used for direct marketing purposes.
• Right to data portability — you have the right to request that jievo provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — you have the right to file a complaint with the National Privacy Commission of the Philippines if you believe jievo has violated your data privacy rights.

To exercise any of the above rights, please contact jievo's support team at [email protected] or via the live chat function on your account dashboard. jievo will respond to all data subject requests within fifteen (15) days of receipt. Some requests may be subject to identity verification before they can be processed.

12. Children and Minors

The jievo Platform is strictly intended for adults aged 21 years and above. jievo does not knowingly collect personal data from any individual under the age of 21. If jievo becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without notice.

If you are a parent or guardian and believe that a minor has accessed or registered on the jievo Platform using your or their own details, please contact jievo immediately at [email protected] so that we can take appropriate action without delay.

13. International Data Transfers

jievo's primary data processing operations are conducted in relation to the Philippine market. However, some of jievo's third-party service providers — including cloud hosting infrastructure, identity verification, and fraud detection partners — may process personal data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, jievo ensures that such transfers are conducted only to recipients in jurisdictions that provide an adequate level of data protection, or are subject to appropriate contractual safeguards (such as data processing agreements incorporating standard contractual clauses) that require the recipient to protect the data to a standard equivalent to that required under Philippine law.

jievo does not transfer your personal data to any jurisdiction or party that it has reason to believe cannot provide adequate protection for your information.

14. Changes to This Privacy Policy

jievo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable law. When material changes are made, jievo will notify registered players via their registered email address and will publish a prominent notice on the Platform indicating that the Policy has been updated. The effective date at the top of this page will be revised accordingly.

Your continued use of the jievo Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any changes, you must cease using the Platform and may request account closure by contacting jievo's support team.

15. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or jievo's handling of your personal data, please contact us through the following channels:

jievo aims to resolve all data privacy enquiries within fifteen (15) business days of receipt. For formal complaints that remain unresolved after engaging with jievo's support team, you retain the right to escalate your concern to the National Privacy Commission of the Philippines at any time.