jievo Terms & Conditions — Rules Governing Your Use of the Platform

1. Acceptance of Terms

These Terms & amp; Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and jievo ("jievo", "we", "us", "our") governing your use of the jievo website located at jievo.net and all associated services, games, features, and content (collectively, the "Platform").

By registering an account, logging in, making a deposit, or participating in any game or promotion on the jievo Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any specific rules governing individual games, promotions, or features, which are incorporated herein by reference.

jievo reserves the right to update or modify these Terms at any time. Continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility and Age Verification

Access to the jievo Platform and participation in real-money gaming is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, consistent with the minimum legal gambling age in the Philippines as regulated under Philippine gaming law and PAGCOR standards.
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You are not a current employee, contractor, director, officer, or agent of jievo, nor an immediate family member of any such person.
• You are acting on your own behalf as an individual and not on behalf of a third party.
• You do not have an existing jievo account that has been suspended, restricted, or closed by jievo.

jievo reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in suspension of your account and withholding of any pending withdrawals. Any account found to have been opened by a person under 21 years of age will be immediately closed, all winnings will be forfeited, and any deposits may be returned at jievo's sole discretion.

3. Account Registration

To access real-money gaming features on jievo, you must register a valid account. When completing the registration process, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Register only one (1) account per person. Multiple accounts are strictly prohibited. Where duplicate accounts are identified, jievo will close all duplicate accounts and may permanently ban the associated individual from the Platform.
• Not register using false, fraudulent, or misappropriated identity information.
• Not register on behalf of, or allow access to your account by, any third party.

jievo reserves the right to decline any registration application at its sole discretion and without obligation to provide a reason. Account registration does not guarantee uninterrupted access to any specific game, feature, or promotion, as availability may vary and is subject to change.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your jievo account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Choose a strong, unique password for your jievo account and not reuse it across other platforms or services.
• Never share your login credentials with any other person under any circumstances.
• Log out of your account when using shared or public devices.
• Notify jievo immediately at [email protected] if you suspect any unauthorised access to or use of your account.

jievo will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account — whether or not authorised by you — will be deemed to have been conducted by you, and you will remain responsible for all resulting transactions and consequences.

5. Deposits and Payments

All deposits made to your jievo account must be funded from a payment method that is registered in your own name. jievo does not accept deposits from third-party payment sources. By making a deposit, you confirm that the funds belong to you and are not derived from any illegal activity.

jievo supports the following payment methods for Filipino players:

• E-Wallets: GCash, Maya, Coins.ph
• Bank Transfer: BPI, BDO, Metrobank
• Over-the-Counter: 7-Eleven
• Cryptocurrency: USDT

Minimum and maximum deposit amounts may vary by payment method and are displayed at the time of transaction. All deposits are processed in Philippine Peso (PHP) unless otherwise specified. jievo does not charge deposit fees, though your payment provider may apply their own transaction fees for which jievo is not responsible.

jievo reserves the right to decline or reverse any deposit that it reasonably suspects to be fraudulent, made in error, or in violation of these Terms. In such cases, jievo will make reasonable efforts to return the relevant funds to the original payment source.

6. Withdrawals

Withdrawals from your jievo account are subject to the following conditions:

• Your account must have passed all applicable identity verification and Know Your Customer (KYC) checks before any withdrawal will be processed.
• Withdrawals will only be processed to a payment method registered in your own name that matches your verified account details.
• Any bonus funds, free credits, or promotional balances must have satisfied their respective wagering requirements in full before the resulting balance becomes withdrawable.
• Minimum withdrawal amounts and processing timeframes vary by payment method and are displayed in the withdrawal section of your account dashboard.
• jievo reserves the right to request additional identity documentation, source of funds declarations, or other verification materials before processing any withdrawal.

jievo aims to process GCash and Maya withdrawals within minutes under normal operating conditions. Bank transfer withdrawals may take one to three business days depending on the receiving institution. jievo will not be held liable for delays caused by payment processors, banks, or network disruptions beyond jievo's reasonable control.

jievo reserves the right to withhold or delay any withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, bonus abuse, or any breach of these Terms pending investigation. Where an investigation determines a breach has occurred, jievo may forfeit the relevant funds without liability.

7. Bonuses and Promotions

jievo offers various promotional bonuses, reload offers, free credits, cashback programmes, and loyalty rewards to eligible players. All promotions are subject to the following general conditions, as well as any specific terms attached to each individual offer:

• Bonuses are available to eligible registered players only. jievo reserves the right to determine eligibility at its sole discretion.
• All bonus funds are subject to wagering requirements before they or any associated winnings may be withdrawn. The applicable wagering multiple and eligible games will be specified in the individual promotion terms.
• Bonus funds and real-money funds may be subject to separate wagering rules. In most cases, real-money funds are wagered before bonus funds unless otherwise specified.
• Promotions cannot be combined unless explicitly stated. Claiming one offer may disqualify you from simultaneously claiming another.
• jievo reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. Players who have already claimed an active bonus will not be retroactively disadvantaged by changes made after the claim.
• Any attempt to exploit, abuse, or manipulate promotional structures — including through the use of multiple accounts, coordinated wagering, or pattern betting designed to circumvent risk — will result in the cancellation of all associated bonuses and may result in account termination.

Specific wagering requirements, minimum odds, eligible games, time limits, and maximum withdrawal caps applicable to each promotion are detailed in the individual promotion's terms, which form part of these overall Terms & Conditions by reference.

8. Game Rules and Fair Play

All games offered on the jievo Platform are governed by the specific rules applicable to each game title. These rules are accessible within each game interface or from the game information section. In the event of any conflict between general platform terms and specific game rules, the specific game rules shall prevail in respect of gameplay mechanics, payouts, and outcomes.

All games on the jievo Platform utilise Random Number Generator (RNG) technology or certified live dealer operations to ensure fair and unpredictable outcomes. jievo is committed to offering games that meet internationally recognised standards for fairness and randomness.

In the event of a technical malfunction, disconnection, or system error during gameplay:

• jievo will endeavour to resolve the situation equitably based on the available game state data at the time of the error.
• Bets placed during a verifiable system error may be voided and stakes returned at jievo's discretion.
• jievo will not be liable for losses resulting from internet connectivity issues on the player's side.

Displayed jackpot amounts, payout tables, and return-to-player (RTP) percentages are provided for informational purposes and represent theoretical long-term averages. Individual results will vary, and past performance does not guarantee future outcomes. All gambling on the jievo Platform involves inherent risk of financial loss.

9. Prohibited Conduct

You agree not to engage in any of the following conduct while using the jievo Platform. Violations may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account or providing false identity information during registration or verification.
• Using software, bots, algorithms, scripts, or automated tools to gain an unfair advantage in any game or to manipulate game outcomes.
• Exploiting software bugs, errors, or vulnerabilities in the jievo Platform. Any such discovery must be reported to jievo immediately at [email protected].
• Engaging in money laundering, terrorist financing, or any other financial crime through the Platform.
• Abusing, harassing, or threatening jievo staff or other players through any communication channel.
• Engaging in collusion with other players to exploit game mechanics or circumvent platform rules.
• Using the Platform for any purpose other than genuine personal entertainment gaming.
• Accessing the Platform from a jurisdiction where online gaming is prohibited by applicable law.
• Attempting to reverse-engineer, decompile, modify, or create derivative works from any part of the jievo Platform or its software.

10. Suspension and Termination

jievo reserves the right to suspend, restrict, or permanently close any player account at any time and for any reason, including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity verification or KYC requirements within a stipulated timeframe.
• Reasonable suspicion of fraudulent, criminal, or abusive activity.
• Receipt of a chargeback, reversal, or dispute instruction from a payment provider.
• Regulatory requirement or instruction from a competent authority.
• A player's voluntary request for self-exclusion under the Responsible Gaming programme.

Where an account is suspended pending investigation, jievo will make reasonable efforts to notify the player via their registered email address. During a suspension, access to the account — including the ability to deposit, wager, or withdraw — will be restricted.

Upon termination of an account for reasons other than confirmed fraud or Terms breach, jievo will process a return of the verified real-money balance (net of any outstanding bonus obligations) to the player's verified payment method within a reasonable timeframe.

11. Responsible Gaming

jievo is committed to promoting responsible gaming and supporting players who may be experiencing difficulties with their gambling behaviour. The following tools are available to all registered jievo players from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Loss Limits: Define a maximum loss threshold within a specified period.
• Session Time Reminders: Receive notifications after a defined period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a set period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Request a longer-term or permanent exclusion from the Platform. Self-exclusion requests are processed promptly and cannot be reversed before the exclusion period expires.

If you believe your gaming is becoming harmful or unmanageable, we strongly encourage you to use these tools and to seek assistance. For more information, please visit our Responsible Gaming page. Remember: jievo is for entertainment only. Please play within your means and never wager more than you can comfortably afford to lose.

jievo does not offer gaming services to individuals who have registered a self-exclusion with the Platform. Any attempt to circumvent a self-exclusion — including by opening a new account — is a breach of these Terms and will result in permanent exclusion from the Platform.

12. Intellectual Property

All content on the jievo Platform — including but not limited to the jievo brand name and logo, website design, software, game graphics, text, images, audio, video, and data compilations — is the proprietary intellectual property of jievo or its licensors and is protected under applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jievo Platform for personal, non-commercial entertainment purposes only. This licence does not include any right to:

• Copy, reproduce, republish, upload, post, or distribute any content from the Platform.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Use any jievo trademarks, logos, or brand assets without prior written consent.
• Scrape, crawl, or data-mine any part of the Platform by automated means.

Any unauthorised use of jievo's intellectual property may result in account termination and may expose you to legal liability. All rights not expressly granted in these Terms are reserved by jievo.

13. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jievo, its directors, officers, employees, partners, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Your use of or inability to use the jievo Platform or any of its services.
• Any technical failure, system downtime, server error, or connectivity interruption affecting your access to the Platform.
• Any loss of funds, winnings, or data resulting from circumstances beyond jievo's reasonable control.
• Any unauthorised access to your account resulting from your failure to safeguard your credentials.
• Any reliance on information, data, or content provided on or through the Platform.

jievo's aggregate liability to any player for any cause whatsoever shall in no event exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by jievo's gross negligence, or for fraud or fraudulent misrepresentation by jievo.

The jievo Platform is provided on an "as is" and "as available" basis. jievo makes no representations or warranties, express or implied, as to the availability, accuracy, reliability, fitness for purpose, or uninterrupted operation of the Platform.

14. Privacy and Data

jievo collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering and using the jievo Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jievo will not sell your personal data to third parties. Your data may be shared with authorised third-party service providers — including payment processors, identity verification providers, and fraud detection services — solely to the extent necessary to deliver the jievo service. For full details of how jievo handles your data, please review the Privacy Policy.

15. Amendments to These Terms

jievo reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jievo will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect. The effective date of the current version of these Terms is stated at the top of this page.

Your continued use of the jievo Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept any amendment, you must immediately cease using the Platform and may request account closure by contacting the jievo support team.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms, your jievo account, or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first contact jievo's support team to seek resolution of the dispute through good-faith negotiation. jievo will make reasonable efforts to resolve any complaint or dispute promptly and fairly. Players who remain dissatisfied following jievo's internal resolution process may escalate their complaint to the relevant Philippine gaming regulatory authority.

17. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the jievo Platform, please contact the jievo support team: